Privacy policy

Privacy Policy

This Privacy Policy (the “Policy“) describes the personal data collected by Arthur Majordome Inc. (“Arthur Majordome“), how this personal data is processed, and for what purposes. The Policy also outlines the rights you have regarding this personal data.

Scope of this Policy

This Policy applies to:

  • Your use of and access to the website owned and operated by Arthur Majordome (the “Website“);
  • Your use of the Arthur Majordome mobile application (the “Application“);
  • Your other interactions with Arthur Majordome, as described below.

This Policy does not apply to:

  • Third-party products or services that may interact with our Website or our Application or that integrate with them;
  • The processing of your personal data by providers who are referred to you by Arthur Majordome.

If you do not agree with this Policy, please do not access or use our Website or our Application or otherwise interact with us.

What data is collected about you and for what purposes

Contact or Personal Data: We collect your general contact details or personal data, such as your first and last name, email address, postal address, and phone number when:

  • You create an account with us or subscribe to our services;
  • You use our services or request customer support;
  • You communicate with us for any other query or reason.

The personal data we collect in these contexts is used to:

  • Activate your subscription or account with us and allow you access to our services;
  • Process your transactions with us and send you communications related to your use of our services;
  • To respond to your queries and information requests;
  • To manage your account or subscription with us;
  • To send you customer service communications such as subscription expiration reminders, updates to our Application, or to notify you of performance or security issues.

Transactional Data: We compile data on your subscriptions, past requests, and transactions with us, communications sent to you, and other relevant actions related to your account. This information is used to analyze our operations and other business processes. It also helps us better understand your needs and expectations and to tailor our services accordingly.

Payment Data: We collect data related to your payment methods and other billing information when you subscribe to our services. This data is used to process your payments, follow up with you in case of payment default, conduct checks for fraud purposes, and issue refunds if necessary. If you choose to pay with a payment card, your card information will be processed via a third-party payment service compliant with PCI/DSS standards, and we therefore do not collect, process, or store any information related to your payment card.

Marketing Communication Data: If you subscribe to our marketing and promotional communications, you will be asked to provide a valid email address to be added to our mailing lists. These mailing lists are used solely to send our promotional communications and are neither rented nor sold to third parties for marketing or other commercial purposes. You also have the right to unsubscribe from these mailing lists at any time (see the “Your rights regarding your personal data” section for more details).

Account Identification Information: When you create an account with us, you will be asked to enter a valid email address and create a password. These credentials are used by us to give you access to your account and for authentication and security purposes.

Data Collected from Cookies: We use cookies and similar technologies to collect certain types of data when you visit our website. This data may include Internet Protocol (IP) addresses, the region or general location where your computer or device accesses the internet, the type of browser, the operating system, and other information about the use of our website, including a history of the pages you view. We use this information to help design our website to better serve the needs of our users. We may also use your IP address to help diagnose problems with our server and to administer our website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences.

Third-party Accounts and Applications: Some features of our website may integrate or allow interactions with applications or accounts operated by third parties. When you use one of these features, we may collect or have access to some of your personal data made available to us by these third-party applications or accounts to facilitate these interactions.

Can I restrict or limit the collection of my personal data?

You can access most of the information and content on our Website and Application without providing us with your personal data. However, you will need to provide certain personal data to use our services and certain features of our Website and Application or to enable us to process and respond to your requests. You can also manage and modify your account profile to change, add, or delete your personal data, and you can opt in and opt out of our marketing communications at any time.

Our Commitment to Privacy

We recognize that your personal data and other information we collect about you are confidential in nature, and we commit to preserving its confidentiality and not disclosing it to third parties without your prior consent, except as expressly provided in this Policy.

Other purposes and legal bases for processing your personal data

In addition to the specific purposes mentioned above concerning each data category, we may also process your personal data for other general purposes or based on our legitimate interests (to the extent they do not override your data protection interests), including:

  • To comply with a legal obligation, court order, or to exercise our legal rights;
  • To ensure the security of your interactions with us, particularly to protect against fraud, errors, spam, abuse, criminal activities, etc.;
  • To inform you of any issues concerning the protection of your personal data or any security breach affecting that protection, and to give you access to your personal data we hold and enable you to exercise your rights related to this data, as appropriate; and
  • For other purposes with your written consent or as specifically disclosed when collecting your personal data.

By allowing us to collect your personal information, you are deemed to consent to its collection and processing for all purposes identified above, as applicable.
To the extent that the collection and processing of your personal data are based on your explicit consent (such as for our marketing communications), we will keep a record of it and comply with your instructions whenever you decide to withdraw this consent.

How we share your data

Arthur Majordome does not share, sell, exchange or rent your personal data to third parties for commercial purposes outside of your use of our services. We may, however, share your personal data in the manner and for the purposes mentioned below. Transmission to service providers

To the extent that you use our services for the purpose of purchasing goods or services offered by a third party supplier, your personal data may be provided to this third party supplier as part of the execution of our services. services or in order to process your request, and you consent to such transmission of your personal data for this purpose. Please note that we have no control over how your personal data will be processed once transmitted to our suppliers, and we accept no responsibility in this regard. We therefore recommend that you contact them to understand their policies and practices regarding the processing and protection of personal information.

Data storage

We store some of the personal data collected on cloud databases hosted and operated by third parties. These third parties do not use or have access to your personal data for any purpose other than information storage and retrieval and are contractually obligated to maintain adequate privacy and security safeguards consistent with applicable laws.

Data processing by external processors

Your personal data may be shared with external processors that we engage to carry out specific processing tasks on our behalf. Data is processed based on our written instructions and only to the extent necessary for the performance of their services. These third parties are also contractually obligated to maintain adequate privacy and security measures consistent with applicable laws.

Social media

Our Website and Application may integrate certain features that allow you to interact with social media applications. These features are available for your convenience and to enhance your experience, and their use is at your discretion. If used, these features may collect and process your personal data in accordance with the privacy policies published by the third parties that provide them. If you are a member of a social networking site, the interfaces may also allow that site to connect your visit to your personal data. Arthur Butler does not collect, process or store this personal data and our Policy does not govern their use by these third parties. We therefore recommend that you read their privacy policy carefully to better understand what data is collected and how it is processed.

Although we allow these third parties to collect your personal data through our Website or Application, we do not systematically endorse or review their privacy policies and we do not (and cannot) review their privacy practices. It is therefore your responsibility to carry out your own checks and we accept no liability in this regard. If you do not agree, then you must refrain from using these features.

Other circumstances in which we may share your personal data

In addition to the purposes described above, we may also share your personal data in the following circumstances:

  • At your request or on the basis of your express consent;
  • To deal with emergencies or force majeure events;
  • To resolve disputes or claims with you or with people who have the legal authority to act on your behalf;
  • To comply with the law, a search warrant, subpoena or order of the court;
  • To protect our rights, property or safety, or the rights, property or safety from our employees, customers or third parties.

Where possible, we will notify you when your personal data is requested or shared, unless exceptional circumstances or legal constraints prevent us from informing you, based on our reasonable judgment and the advice of our legal advisors.
Sharing of non-personal data

We may also collect aggregated data about our customers and visitors to our Website or Application and disclose the results of this non-personal data to our partners, service providers, advertisers and/or other third parties for marketing or advertising purposes. promotion.

Your rights regarding your personal data

Privacy laws allow you to exercise certain choices and rights regarding the personal data we hold about you or process for the purposes mentioned above. If you wish to exercise any of these rights, you may send your request in writing using our contact page at

We will use our best efforts to process your request within thirty (30) days, subject to your timely cooperation and limitations imposed by applicable laws.

Permission to access

Upon your request, we will confirm whether we process your personal data. You can also request information about the purpose of the processing, the categories of personal data concerned, the third parties who may have received your data from us, the source of the data (if you have not provided it to us directly), and how many time these will be stored. Reasonable access to your personal data will also be provided free of charge, and we will provide you – upon your request – with your personal data or transmit directly to another controller where technically possible.

Right of rectification or erasure

You have the right to correct or rectify personal data kept by Arthur Majordome if it is inaccurate. You can also request that we erase this data, subject to certain exceptions.

Right to refuse or withdraw your consent.

Where the processing of your personal data is based on your explicit consent, such as for our marketing communications, you have the right to withdraw this consent at any time by using the unsubscribe link provided in our communications. Please note that opting out of our marketing communications will not prevent us from sending you communications (i) in response to your questions or requests, (ii) that are necessary to provide our services to you or to maintain their quality and performance, ( (iii) that relate to the security of our Services or the protection of your privacy rights, and (iv) as otherwise permitted or required by applicable laws.

Verifying your identity

To protect your privacy and security, we will take steps to verify your identity before granting access to your personal data or processing your request. We reserve the right to reject or limit your request if we reasonably believe that doing so may jeopardize the security of your personal data or for other legal or legitimate reasons.

Storing your data

Security checks

We maintain physical, technical, and administrative safeguards to help protect the confidentiality and integrity of personal data you submit to us through use of our Website, Application, or otherwise, and we limit access to your personal data only to those employees and suppliers who need to know this information to provide services to you or to process it for the purposes mentioned in this Policy.

Retention periods

Unless you indicate otherwise, we will retain your personal data for the periods necessary to fulfill the processing purposes mentioned in this Policy and to comply with our legal obligations. For more information about where and how long we retain your personal data, please contact us in writing using our contact page at

Other important information regarding this Policy

Protection of children’s privacy

Our Website and Application are not designed to attract or be used by children, and we do not and have no intention of collecting personal data relating to minors.

Changes and updates to this Policy

We may change or amend this Policy from time to time, in which case the effective date will be updated to indicate that it has been modified. We encourage you to regularly review our Policy to stay informed about how we process and manage your personal data. If you do not agree with the changes to this Policy, you should stop accessing or using our Website or Application, or otherwise interacting with us. Your continued use will mean you accept these changes.

To contact us

If you have any questions or concerns about how your personal data is processed by Arthur Majordome, please contact us using our contact page at

Date of entry into force of the latest modifications: September 28, 2023