President and founder
William Gingras
William founded Arthur Majordome with the intent of creating a dynamic ecosystem led by the best concierges on the planet, in order to meet the needs of ambitious, professional and exclusive clients. He came up with this idea after meeting several leaders from different backgrounds and realizing that the lack of time was the hallmark of these builders of the present and the future. He wanted to create a solution that would correct this aspect while fulfilling the intrinsic desire to live unique experiences and to have access to the power of human interactions, often overlooked in the digital age, and even more with the current global context. This is how an exclusive concierge club came to life, completely different from what we find on the market, establishing its foundations on the complicity between humans and advanced technologies in order to enhance the members' life experience as much as possible.
Senior Concierge & Travel Advisor
Mathilde Guichard
Mathilde has always been passionate about discovering new cultures and traveling. She has worked on different islands in the Indian Ocean, the Caribbean as well as the Pacific Ocean. Her various experiences around the world in the luxury hotel industry as a guest relations agent, wedding planner and concierge, have enabled her to acquire a vast network of contacts. Passionate about the concierge, she likes to surprise and exceed the expectations of her clients. "Impossible" is a word that is not part of her vocabulary! Ready for new challenges, Mathilde is enthusiastic about joining Arthur Majordome's team to contribute to the happiness of her customers by delivering a personalized service.
Senior Concierge & Travel Advisor
Shaoli Piché
Graduated from the ITHQ, Shaoli has worked in several renowned restaurants in Montreal in service and as a Maître d'hôtel. Her passion for catering and hospitality makes her an expert advisor to organize and book an evening beyond your expectations. Her network of contacts has thus developed and now allows us to suggest the most unusual places in the city. Travelling is living! It is in this philosophy that Shaoli brings its customers to live extraordinary experiences and to make them explore new destinations.
Concierge
Gaëtan Duhot
Gaëtan, passionate about travel and the world of tourism, began his career in the hotel industry with a clear vision of becoming a professional concierge. He helped establish the concierge department of a prestigious hotel in Montreal, acquiring solid expertise in the field. His in-depth knowledge of the city enables him to offer exceptional recommendations for the finest restaurants and coordinate lavish events.
Convinced that the customer experience is paramount, Gaëtan will welcome you with courtesy and elegance to enrich your exploration of the world. His previous experience as a travel agent in France allows his to bring these skills and know-how to her role as concierge at Arthur Majordome. Ambitious challenges don't scare him, as long as he contributes to your satisfaction. His experience in tourism will not only be his asset, but yours as well.
Marketing and social media coordinator
Maxence G.Moreau
Maxence stands out for his seriousness and culture, nurtured by his passion for travel and experiences. His professional journey takes flight in the demanding world of customer service at the most prestigious hotel establishments. With a unique blend of youth, daring, and finesse, he commits to adding an exceptional touch to every interaction.
Redefining expectations, he strives to implement innovative strategies to strengthen the company's presence and communicate optimally with its members, thereby inscribing his action within a perspective of excellence. It is with determination that he joins the Arthur Majordome team, convinced that every moment is an opportunity to create exceptional memories.