Founder & CEO
William Gingras
William founded Arthur Majordome with the intent of creating a dynamic ecosystem led by the best concierges on the planet, in order to meet the needs of ambitious, professional and exclusive clients. He came up with this idea after meeting several leaders from different backgrounds and realizing that the lack of time was the hallmark of these builders of the present and the future. He wanted to create a solution that would correct this aspect while fulfilling the intrinsic desire to live unique experiences and to have access to the power of human interactions, often overlooked in the digital age, and even more with the current global context. This is how an exclusive concierge club came to life, completely different from what we find on the market, establishing its foundations on the complicity between humans and advanced technologies in order to enhance the members' life experience as much as possible.
Strategic Development Director – Canada
Magali Auger
Magali Auger leads the strategic expansion of Arthur Majordome in Canada, overseeing our growth in this key market with the goal of solidifying our position as the ultimate reference for ultra-high-net-worth clientele.
With a sharp strategic vision, a deep commitment to excellence, and a strong results-driven mindset, Magali fully embodies the values at the heart of our Maison. Her refined expertise in the luxury sector, combined with an innate sense for personalized service, makes her a key force behind our continued growth.
Through her professionalism, relational elegance, and ability to craft bold yet thoughtful strategies, Magali plays a pivotal role in elevating the presence and influence of Arthur Majordome across Canada.
Director Toronto
Matt Thibeault
Based in Toronto, Matt leads Arthur Majordome's business development and strategic partnerships, strengthening our position as a trusted partner for our clientele. With experience at BVLGARI and RBC Wealth Management, he brings deep expertise in cultivating ultra-high-net-worth relationships, forging strategic alliances, and driving high-visibility initiatives.
His leadership has fueled business growth, successful launches, and enduring collaborations with prestigious global brands. Matt’s refined relationship-building and instinct for curating meaningful partnerships make him a key contributor to Arthur Majordome’s next chapter of growth in Canada and beyond.
Sales director
Taylor Audette
Taylor Audette is the perfect choice to lead Arthur Butler’s expansion in the United States. More than a representative of luxury, she embodies it, making her role as Director of Sales a natural fit. With a background in the entertainment industry, she combines a passion for travel with a talent for building international connections, bringing unforgettable experiences to life.
Her warmth, enthusiasm, and commitment to excellence set her apart. As she introduces Arthur Butler’s exclusive services to the U.S., Taylor is poised to redefine luxury—making it deeply personal and truly exceptional.
Senior Concierge & Travel Advisor
Mathilde Guichard
Mathilde has always been passionate about discovering new cultures and traveling. She has worked on different islands in the Indian Ocean, the Caribbean as well as the Pacific Ocean. Her various experiences around the world in the luxury hotel industry as a guest relations agent, wedding planner and concierge, have enabled her to acquire a vast network of contacts. Passionate about the concierge, she likes to surprise and exceed the expectations of her clients. "Impossible" is a word that is not part of her vocabulary! Ready for new challenges, Mathilde is enthusiastic about joining Arthur Majordome's team to contribute to the happiness of her customers by delivering a personalized service.
Senior Concierge & Travel Advisor
Shaoli Piché
Graduated from the ITHQ, Shaoli has worked in several renowned restaurants in Montreal in service and as a Maître d'hôtel. Her passion for catering and hospitality makes her an expert advisor to organize and book an evening beyond your expectations. Her network of contacts has thus developed and now allows us to suggest the most unusual places in the city. Travelling is living! It is in this philosophy that Shaoli brings its customers to live extraordinary experiences and to make them explore new destinations.
Communications Manager
Maxence G.Moreau
Maxence stands out for his seriousness and culture, nurtured by his passion for travel and experiences. His professional journey takes flight in the demanding world of customer service at the most prestigious hotel establishments. With a unique blend of youth, daring, and finesse, he commits to adding an exceptional touch to every interaction.
Redefining expectations, he strives to implement innovative strategies to strengthen the company's presence and communicate optimally with its members, thereby inscribing his action within a perspective of excellence. It is with determination that he joins the Arthur Majordome team, convinced that every moment is an opportunity to create exceptional memories.